Shipping and General Policies

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All products are shipped from Active Peptide Company, West Newton, MA.  In some cases, based on customers’ requirement, products can be shipped from our manufacturing lab in China. Shipping charges are prepaid and added to the invoice.   Active Peptide Company normally ships with USPS or comparable services.  We will accommodate special shipping needs as requested.

Shipping charges vary depending on the package size, weight, destination and shipping method.

International Shipping:  Rates are calculated based on a number of factors, including desired service level, the weight of the item, and the cost of shipping, handling, and customs clearance from the US to the destination country/region.

Want to check shipping charges before making a purchase?  Add items to your cart and click the “check out” button.  Don’t worry, you will not be charged for an order until you submit your credit card information!

During a certain period of time, we might provide Shipping Promotional Offers for specific products to bring more value to customers.

Warrants, Returns and Exchanges

Active Peptide Company warrants that its products will be free from defects in materials and workmanship and will reasonably conform to the product description that accompanies each product, for a period of 2 weeks from the arrival date of the product.  If a product has a defect during the Warranty Period, Active Peptide Company will either refund to Buyer the purchase price of the product or replace such product.  We will do our best to resolve problems our customers might have, and to satisfy each and every customer.  To properly make a warranty claim, Buyer must contact Active Peptide Company through email sales@activepeptide.com prior to the expiration of the Warranty Period.

We make every attempt to process orders as quickly as possible.  Therefore, once an order is shipped, it cannot be canceled or modified in any way.  The Active Peptide Company Returns & Exchanges Policy applies to all orders.

ACTIVE PEPTIDE COMPANY SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR ANY OTHER DAMAGES, , INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF EQUIPMENT, LOST EXPENSES, PROFITS OR REVENUE, COSTS OF RENTING REPLACEMENTS AND OTHER ADDITIONAL EXPENSES.

Pricing Policy

Active Peptide Company may update prices due to changing market conditions. Prices are subject to change without notice.

Payment

For domestic purchases,  the pay term is usually net 30 days for clients who had established satisfactory credit history with us.  Otherwise, the payment term is pre-pay by check, bank wire transfer or credit card.  For international purchases, we ship item after receiving payment.

Accounts unpaid past 30 days are subject to a finance charge of 5% per month on the unpaid balance.

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